Do you need some help with the assembling your products? Whether it’s written or audio/video a virtual assistant can research;

They can find the best people to carry your ideas forward, those who are most suited to you and your product.

A VA can manage the team involved in the production keeping the project on track and moving forward. Ensuring the development doesn’t ‘stick’ at any point and make people accountable for various parts of the process.

Virtual support can review at a halfway point, to make sure things are moving in the right direction and proofread the finished article before passing on to you for your final approval.

With new products available, a virtual assistant can add them to your shopping cart and link them to your website for maximum effect (or provide the necessary link/s to your web developer.)

If the product is an electronic one, a virtual assistant can arrange for it to be delivered electronically after the customer has paid. Instant access to your product!

Following the purchase, a VA can assist with drafting text for a ‘thank you’ web page for your approval. They can draft copy for autoresponders for each item you have available for sale.
When copy is approved by you, a virtual assistant can implement and include relevant links for your product.
Virtual support can help you to consider the use of tracking links, identifying the links that are most effective and therefore the best ones to employ.

If your production is audio, a VA can transcribe and create a written product for distribution (or use a transcription service to assist).

If you have employed a graphic designer, virtual support can communicate with them to create the appropriate image for your product, suggesting ideas so that the image is matched to you and your product before your final approval.

When your offer is a physical item (CD, book, ) rather than an electronically available one a virtual assistant can research and set up the shipping of merchandise by a fulfilment house. They can then submit your products to enable shipping. Virtual support can draft copy documents to dispatch with the goods and submit for your approval.

Now you have your product and all systems in place for delivery to your customers, next week we will see how your virtual assistant can help with the public release and launch.

If we can help in any way, email us here, or telephone Tamara on 0203 468 8594.

A virtual assistant can initially set up a membership site on WordPress for you and then connect the website with management software . There are many membership management programmes but WishList is powerful and easy to use, integrating easily with a WordPress site. Wishlist enables multi-level access and moving of members between levels. The flexibility also manages free, trial or paid membership. Or even, a combination of all three!

They can create any number of membership levels you choose and connect the software to a product, shopping cart or auto-responder.

Virtual support can send ‘thank you’ notes, acknowledgements and website addresses via the membership management programme.

A VA can provide customer support to existing members while helping new members access the membership area.

They can place regular content updates to the area, providing members with a calendar of scheduled events, new information and products.

Virtual help can assist you with ideas on how to acquire and increase the membership.

A VA can ask present members for testimonials to use in future marketing events that you intend to produce.

Virtual support can record audio for you, for teleclasses, webinars and marketing audio messages and then edit the audio files to eliminate unnecessary background noise. They can add music to your audio files, providing intro/outro for your final broadcast.

When the file is finished a virtual assistant can post your audio in forums and other relevant places online.

In the same way, virtual support can help you to create videos, edit and add intro/outro for the final take. This can then be placed on the appropriate channels (e.g.YouTube, Vimeo). They can than edit your profile, description and keywords to help make the video easily found by the search engines.
Are you thinking of setting up a membership site? If so, we can help, email us or speak to Tamara on 0203 468 8594.

How a VA can help - Shopping Cart Maintenance

If you have decided that you would like a shopping cart on your site to earn a passive income a virtual assistant can do all the jobs from the initial installation through all the integral parts needed to run an efficient system. Creation of autoresponders in your shopping cart for all your products, and various types of sign ups, webinar or teleclass a va can integrate into the system.

A virtual assistant can customise your cart with your logo, address and contact details and link your merchant account too.

By categorising product types, setting up shipping tables and creating coupon offers, your virtual assistant can run regular reports which will identify the products that have generated the most revenue for your business. This will allow you to tweak coupons or offers and offer other deals to expand their appeal to your customers.

Order forms can be customised for various products, making it easy for your customers to find related products. Your virtual support can review recurring orders and check everything is running smoothly (cancelling orders or refunding when necessary).

For your shopping cart,your virtual assistant can draft and create autoresponders, whether it is for products or webinar, and then help to decide on the timing of autoresponders.

Your support can create and place sign up forms on your website and ensure tracking links are set up within them, so that reports, when reviewed regularly, will show the parts that are working, enabling changes to be made to pages and content, if needs be.

Need to run a webinar?

Virtual support can help create a master plan for your webinar, drafting correspondence for the broadcast, announcements , reminders and follow up emails. Information will include date/time, time zones, topic to be covered and webinar protocol to be used.

A VA can set up a webinar recording so that after the event recordings can be sent to attendees (and others that had signed up but couldn’t attend, either because of the webinar being full or other commitments.)

They can answer enquiries from your audience and advertise the webinar on various social media platform. If the broadcast is a joint venture, your support can contact them to promote, together with ensuring that all communications advertise your webinar.

Before the webinar begins your va can provide you with details of numbers attending, summary of topics, questions that attendees have emailed that can be addressed during the webinar and recording details. After the event your assistant can post the webinar recording to your website, follow up with attendees, send audio recordings to people who were unable to attend, completing the cycle and build a database from the event for your newsletter,ezine or next event.

For more help or advise, email us here, or telephone Tamara on 0203 468 8594

A virtual assistant can really help you when it comes to customer support and admin, relieving you of the worry of dealing with day-to-day jobs. They can provide customer support in many areas leaving you free to concentrate on building your business.

They can handle voicemail messages and respond to enquiries where they are able and provide you with details when necessary. When handling phone calls a VA can take notes of important items raised and pass this information on to you.

Customer support in the form of setting up billing, and scheduling appointments are easily dealt with, together with assisting with your group membership.

Support can be set up an online calendar so appointments can be scheduled with you, informing you of time, date, place and who the meeting is with. You can then be fully prepared for an appointment.

With an online calendar in place birthday cards (and any other card) can be sent out for you. Never miss that birthday or anniversary again! You can then be reminded of important dates and deadlines.

Reports of monthly sales and expenses can be correalated for you, so at a glance, you can see how the business is running.

Virtual support can put in place all manner of online systems, an online calendar, membership software and shopping cart are all within their remit, building your online presence without the need for you to learn all manner of programmes which are required to manage them.

They can offer help on how to organise document folders and your email, screen email to reduce time wasted on things that your assistant can handle, sending you only the email that you need to see and action.

A VA can set up recurring payments and pay your bills online. They can manage projects and tasks offering an all round support for your business.

Just recently I had cause to use an online plant company and thought what a grand opportunity it would have been for them to have introduced a virtual support team into the business to have helped handle customer enquiries during what is obviously a frantic time of the year for them. They only need the extra assistance for a small period of time during the year and a virtual assistant could have helped without the need to employ extra staff, and the time would have been billed accordingly. Customers need to have a response within 24 hours to any enquiry they make and not be told that the answer will take four days! One of the advantages of using virtual support, you only pay for the hours worked, reducing your wage bill considerably and keeping your customers happy with a timely response.

To find out more of how we can help in your business, email us or telephone Tamara on 0203 468 8594.

Are you thinking of sending out a newsletter to your subscribers? Or do you have various projects that you would like to see published on line? A virtual assistant can help you with many aspects of the procedure and get you published and circulated. There are any number of programmes available to broadcast your newsletter, and your support team can help you get your words into print.

The various social media platforms will require updating and notifying of your latest ‘publication’. Postings to Digg,  StumbleUpon, Facebook, LinkedIn, Ecademy and others or on a system like Onlywire, will broadcast your newsletter to a wider audience.

We can help you get published. Do you need to know more? Please email us or telephone Tamara on 0203 468 8594.